By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.
The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:
—up to 14 days from the date of receipt of purchase: if your goods are faulty, then you can get a refund;
—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;
—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.
The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.
If you don’t understand any of this contract and want to talk to us about it, please contact us by email at hello@lyres.me (emails will be responded to Monday to Friday: 9 am to 5 pm)
If you buy goods on our site you agree to be legally bound by this contract.
You may only buy goods from our site for non-business reasons.
This contract is only available in English and Arabic. In the event of any inconsistency between the two, the English contract will prevail.
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
The key information we give you by law forms part of this contract (as though it is set out in full here).If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
Our Privacy Policy is available at www.lyres.me/privacy-policy
Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Below, we set out how a legally binding contract between you and us is made.
You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
You place an order on the site lyres.me. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.
Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card or PayPal account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your "my account portal".If you’re not happy with your order, please tell us via the returns enquiry form on our website – we’ll always try to help you if we can.
If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.
You have the right to cancel this contract within 14 days without giving any reason provided you have not opened or consumed a portion of the product or otherwise tampered with the product.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement e.g. a letter sent by post (Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS United Kingdom) or email to hello@lyres.me. Please supply the following information, but it is not obligatory.
To [insert the trader’s name, geographical address and, where available, telephone number, contact number and email address]:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel this contract in accordance with your statutory consumer rights, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
Provided you have not opened, damaged or tampered with the order, we will make the reimbursement without undue delay, and not later than:
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you have received goods:
Returns
We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:
We endeavor to ship your order as soon as possible. Your order should arrive in 1-5 business days by standard shipping. We cannot guarantee or provide a day of the week or time of day for delivery.
United Arab Emirates: Delivery is free of charge for all orders above AED 300. For orders less than AED 300, we deliver for AED 30.
Saudi Arabia: Delivery is free of charge for all orders above SAR 320. For orders less than SAR 320, we deliver for SAR 30.
Kuwait: Delivery is free of charge for all orders above KWD 27. For orders less than KWD 27, we deliver for KWD 4.
Oman: Delivery is free of charge for all orders above OMR 27. For orders less than OMR 4, we deliver for OMR 4.
Bahrain: Delivery is free of charge for all orders above BHD 40. For orders less than BHD 40, we deliver for BHD 8.
Qatar: Delivery is free of charge for all orders above QAR 320. For orders less than QAR 320, we deliver for QAR 30.
Orders placed on our Middle Eastern website, www.lyres.me, can only be delivered to a local address in United Arab Emirates, Saudi Arabia, Oman, Bahrain, Kuwait and Qatar.
We are unable to make changes to orders once placed. Orders are processed very quickly, so if you need to cancel your order please contact Customer Care immediately. We’ll do our best to help, but we can’t cancel orders once they have shipped.
Nature Of The Goods
The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
We must provide you with goods that comply with your legal rights.
The packaging of the goods may be different from that shown on the site.
While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.
Any goods sold:
will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.
Saudi Arabia: Delivery is free of charge for all orders above SAR 320. For orders less than SAR 320, we deliver for AED 30.
Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied
Welcome Offer – 10% Off first purchase
*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)
Birthday Offer – 10% Off Single Bottles
*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount applies to individual bottles only and is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)
Quiz Offer – 10% off first purchase
Friends & Family Offer
*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)
If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.
Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
We will try to resolve any disputes with you quickly and efficiently.
If you are unhappy with:
Please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.
If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have non-exclusive jurisdiction in relation to this contract.
The laws of Australia, Northern America, England and Wales will apply to this contract.
No one other than a party to this contract has any right to enforce any term of this contract.
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