By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following:

—up to 14 days from the date of receipt of purchase: if your goods are faulty, then you can get a refund;

—up to six months: if they can’t be repaired or replaced, then you’re entitled to a full refund, in most cases;

—up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

If you don’t understand any of this contract and want to talk to us about it, please contact us by email at hello@lyres.me (emails will be responded to Monday to Friday: 9 am to 5 pm)

 

Who Are We?

We are Zero Proof UK Ltd company number: 11725077
Our VAT number is: [328659171]
Enterprise House, Beeson’s Yard, Bury Lane, Rickmansworth, Hertfordshire WD3 1DS United Kingdom

Introduction

If you buy goods on our site you agree to be legally bound by this contract.

You may only buy goods from our site for non-business reasons.

This contract is only available in English and Arabic. In the event of any inconsistency between the two, the English contract will prevail. 

Information We Give You

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:

• Review Schedule 2 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
• Read the acknowledgement email referred to below; or
• Contact us using the contact details at the top of this page.

The key information we give you by law forms part of this contract (as though it is set out in full here).If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Your Privacy & Personal Information

Our Privacy Policy is available at www.lyres.me/privacy-policy

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering Goods From Us

Below, we set out how a legally binding contract between you and us is made.

You place an order on the site by completing our order form. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

You place an order on the site lyres.me. Please read and check your order carefully before submitting it. However, if you need to correct any errors you can do so before submitting it to us.

Simply add products to your shopping cart, click checkout, enter your information and purchase with your credit card or PayPal account. Once successfully submitted you will be taken to a successful checkout page and receive your order confirmation via email. If you have set up an account you will be able to see your order history and status within your "my account portal".If you’re not happy with your order, please tell us via the returns enquiry form on our website  – we’ll always try to help you if we can.

If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.

Right To Cancel 

You have the right to cancel this contract within 14 days without giving any reason provided you have not opened or consumed a portion of the product or otherwise tampered with the product.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects Of Cancellation

If you cancel this contract in accordance with your statutory consumer rights, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

Provided you have not opened, damaged or tampered with the order, we will make the reimbursement without undue delay, and not later than:

• 14 days after the day we received back from you any goods supplied; or
• (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
• if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

If you have received goods:

• you shall send back the goods, unopened, untampered with and in their original packaging, or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired;
• you will have to bear the direct cost of returning the goods; and
• you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Returns

We want you to love Lyre’s Non-Alcoholic Spirits as much as we do. If you should require a return, refund or exchange you have up to 14 days from the date of purchase, subject to the below:

• If you haven’t used the product, we’ll exchange it (if the product you received was incorrect) or refund you in full using the same method of payment as your initial purchase.
• If you’ve have opened and consumed a portion of the product, no refund or exchange can be given.
• We cannot exchange or refund gift vouchers or promotional items.
• If you’re not happy with your order, please tell us via the returns enquiry form below –we’ll always try to help you if we can.

Delivery

Payment

 

Nature Of The Goods

The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

• are of satisfactory quality;
• are fit for purpose; and
• match the description or sample.

We must provide you with goods that comply with your legal rights.

The packaging of the goods may be different from that shown on the site.

While we try to make sure that all weights, sizes and measurements set out on the site are as accurate as possible, and that the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you use.

Any goods sold:

• at discount prices;
• as remnants; or
• as substandard;

will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

Damaged Goods

Shipping Threshold

United Arab Emirates: Delivery is free of charge for all orders above AED 300. For orders less than AED 300, we deliver for AED 30.

Saudi Arabia: Delivery is free of charge for all orders above SAR 320. For orders less than SAR 320, we deliver for AED 30.

Kuwait: Delivery is free of charge for all orders above KWD 27. For orders less than KWD 27, we deliver for KWD 4.

Oman: Delivery is free of charge for all orders above OMR 27. For orders less than OMR 4, we deliver for OMR 4.

Bahrain: Delivery is free of charge for all orders above BHD 40. For orders less than BHD 40, we deliver for BHD 8.

Qatar: Delivery is free of charge for all orders above QAR 320. For orders less than QAR 320, we deliver for QAR 30.

 

Shipping/handling charges will not be eligible to contribute towards the required minimum spend. No promo code required. Discount will automatically be added to the cart once spend threshold has been met. Not redeemable for cash. Discount threshold must be met after a discount/promo code has been applied. Does not apply to subtotal prior to discounts applied

Promotion Terms & Conditions

• “Promo Code” means a code that must be entered at checkout on online transactions in order to receive a discount or benefit.
• Each promo code is subject to (a) the specific terms and conditions stated on the promo code offer and (b) these general promo code terms and conditions. In the event of any inconsistency, the former prevails.
• Not redeemable for cash and cannot be used to purchase gift cards.
• Valid for qualifying purchases made on lyres.me.
• Must be redeemed within the validity period.
• Not redeemable on gift sets, sets, bundles, sale items, gift card purchases unless expressly stated otherwise.
• Cannot be applied to previously placed orders or products not in stock at the time of purchase. No rain checks.
• Discounts are applied prior to shipping, handling and sales tax charges.
• Promo codes cannot be combined with other offers and can only be redeemed once per customer unless otherwise stated.
• Not transferable or redeemable for cash or credit.
• To apply a promo code, you must enter it at checkout prior to completing the order.
• Ongoing offers are subject to change without notice. 
  

Gift Card Terms & Conditions

• “Gift Card” means an electronic or physical card that has prepaid currency loaded onto it to be spent on Lyre’s products in accordance with these terms and conditions.
• Online gift cards must be redeemed at lyres.com.au.
• The value of the gift card includes VAT.
• Not redeemable for cash and cannot be used to purchase other gift cards or other tender. Cannot be exchanged.
• Gift cards will expire 36months from the date of issue, unless expressly stated otherwise.
• If purchase exceeds the gift card amount, the balance must be paid by other available payment options.
• Must be redeemed within the validity period.
• Expired gift cards are not redeemable and gift card amounts will not be refunded or credited when expired.
• We reserve the right to cancel any gift card for any reason at any time without notice. In such instances we will elect to provide a refund or a replacement gift card.
• Gift cards are treated like cash. Defaced, mutilated, altered, lost or stolen vouchers will not be replaced, refunded or redeemed.
• We reserve the right to correct the balance of your gift card if we believe that a clerical or accounting error has occurred.
• Lyre’s does not accept any responsibility for lost gift cards.
• Lyre’s reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice

Promotion Terms 

Welcome Offer – 10% Off first purchase

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Birthday Offer – 10% Off Single Bottles

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount applies to individual bottles only and is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

Quiz Offer – 10% off first purchase

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo is one-time use and cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)

 

Friends & Family Offer

*Offer available until stated otherwise. Lyre’s reserves the right to cancel offer at any time. Discount is not available on online gift vouchers, all gift sets/bundles or sale items. Promo cannot be combined with other offers. Lyre's general promo code terms and conditions apply. Promo code required to be entered at checkout (as advertised)