Terms & Conditions


Please read the following important terms and conditions before purchasing on our website. If you make a purchase this will be deemed a confirmation that they contain everything you agree to.
Summary Of Some Of Your Key Rights:
According to the Federal Law No. 15 of 2020 on Consumer Protection, the UAE’s consumers are granted the following rights: 
  1. The right to gain access to correct information on the commodities being purchased or used or the services received.
  2. The right for freedom of choice when selecting any commodity or service.
  3. The right to guarantee the quality of the commodity or service and to acquire the same at the declared price.
  4. The right to all that guarantees the consumer’s health and safety upon acquiring any commodity or receiving any service and safety from damages or harms upon the normal and ordinary use of this commodity or service.
  5. The right to receive fair compensation for damages suffered by the consumer or the property thereof and which results from the procurement or ordinary use of the commodity or the receipt of the service.
  6. The right to represent the interests of the consumer upon the formulation of consumer protection policies.
  7. The right to respect the consumers’ religious values and customs and traditions upon being provided with any commodity or service.
  8. Providing an appropriate and safe environment when purchasing a Good or receiving a Service.
  9. Obtaining correct information about the Goods that he purchases, uses, or consumes, or the Service he receives.
  10. Educating him and raising his awareness in respect of his rights and obligations.
  11. Exercising his rights to choose the most appropriate product and Service available in the market according to his wishes.
  12. Protecting the privacy and security of his data and not using it for promotional and marketing purposes.
  13. Respecting his religious values, customs and traditions when providing him with any Good or receiving any Service.
  14. Just and prompt settlement of his disputes.
  15. Obtaining fair compensation for damages incurred by him or his money as a result of purchasing or using the Good or receiving the Service.
  16. Refund/return of the product is possible within 14/15 days from the date of receipt of purchase, provided the consumer has valid receipt of purchase. Further, refund/return not applicable on perishable items or if items are used

The information in this summary summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

If you don’t understand any of this contract and want to talk to us about it, please contact us by email at [email protected] (emails will be responded to Monday to Friday: 9am to 5pm) 

Who Are We?

We are Zero Proof Middle East DWC-LLC
Premises 450, Building A5, Business Park, Dubai World Central


By agreeing to these Terms of Service, you represent and confirm that you are at least the age of majority in your state or province of residence, or that you have obtained the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You are strictly prohibited to use the products sold through this site for any unlawful or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction. You must not transmit any worms or viruses or any code of a destructive nature.

You further agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service or any contact on the website through which the service is provided, without express written consent by us.

In addition to other prohibitions as stipulated in the terms of service, you are prohibited from using the site or any content displayed on the site for
1. Any unlawful purpose;
2. To solicit others to perform or participate in any unlawful acts;
3. To violate any international, federal, provincial or state regulations, rules, laws or local ordinances;
4. To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
5. To harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, citizenship, nationality, or any disability.
6. To submit false or misleading information
7. To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other website, or the internet
8. To collect or track personal information of others
9. To spam, phish, pharm, pretext, spider, crawl, or scrape
10. For any obscene or immoral purpose
11. To interfere with or circumvent the security features of the service or any related website or the internet.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your own sole risk.
To the extent permissible by law of your jurisdiction, the service and all products and services delivered to you through this site are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions, of any kind, either express or implies, including all implies warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title and non-infringement.

To the extent permissible by law, In no case company name. our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim or any direct or indirect, incidental, punitive, special or consequential damages of any kind, including without limitation lost profit, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, for any other claims related in any way to your use of the site or product, including but not limited to any errors, or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content or product posted transmitted or otherwise made available via the services, even if advised of their possibility.

You may only buy goods from our site for non-business reasons.

This contract is only available in English and Arabic. In the event of any inconsistency between the two, the English contract will prevail. 

Your Privacy & Personal Information

Our Privacy Policy is available at www.lyres.me/privacy-policy

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.



End Of The Contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

Limit Of Our Responsibility To You

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:

  • Losses that:
    • were not foreseeable to you and us when the contract was formed; or
    • that were not caused by any breach on our part;
  • Business losses; and
  • Losses to non-consumers.


We will try to resolve any disputes with you quickly and efficiently.

If you are unhappy with:

  • The goods;
  • Our service to you; or
  • Any other matter,

Please contact us as soon as possible.

If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you.

If you want to take court proceedings, the courts of the part of Dubai will have non-exclusive jurisdiction in relation to this contract.

The laws of Dubai, United Arab Emirates will apply to this contract.


Third Party Rights

No one other than a party to this contract has any right to enforce any term of this contract.

If you want to take court proceedings, the courts of the part of Dubai will have non-exclusive jurisdiction in relation to this contract.

The laws of Dubai, United Arab Emirates will apply to this contract.




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